General conditions
ONLINE BOOKING AND PAYMENT
Total amount of the reservation is charged on your credit card through our website, in a safe and protected way. Please note that prices and availability may vary until confirmation and prepayment of your reservation.
Promotions: The promotions are not cumulative, unless otherwise indicated.
Service charge: A service charge of 50€ per stay will be automatically added to the final price of your reservation.
Security deposit: For security reasons, we ask for a deposit for any damages. This will be blocked on your credit card 1 day before check-in and will be unlocked on the same card until 7 days after check-out if there is no damage to the property. The amount of the deposit varies according to the apartment.
CANCELLATION POLICY
Cancellation by the customer
If you wish to cancel the reservation, please send an email to info@edgaretalfred.fr, indicating the booking reference.
Refund policy:
Cancellation more than 14 days before the check-in date: prepayment refund (except service charge)
Cancellation less than 14 days of check-in: No refund
If there is not the number of nights provided at the time of booking, GT House reserves the right not to refund the nights that have not been used.
All possible expenses related to the refund will be borne by the guest.
Cancellation by Edgar et Alfred
The total amount paid will be refunded at the time of cancellation.
MODIFICATION OF RESERVATION
If you wish to modify your booking, you should send an email to info@edgaretalfred.fr, with the booking ID.
You can change:
Check-in / check-out
Number of guests (always respecting the maximum occupancy of the accommodation)
Guest information (name, address, etc)
Any changes are subject to availability and confirmation. Please note that the price may be adjusted.
OCCUPATION CAPACITY
The number of people staying must correspond to the number of guests indicated on the reservation. This must not exceed the maximum capacity indicated in the advertisement, except for children up to 2 years of age who may be in a crib. You should contact us in advance if you need a cot.
EXTRAS AND SERVICES
If you require an extra or service (airport transfer, cot, high chair, etc.), you must indicate this when making the booking.
If you have not done so at the time of booking, you can order by email to info@edgaretalfred.fr.
Please note that all extras and services are subject to availability and confirmation. Additional fees may apply.
PETS
Pets are only allowed in accommodation whose advertisements have this indication.
At the time of booking, you must inform us that you are traveling with a pet. An additional fee of € 15 per day applies per pet.
Please make sure that the apartment's items and the surrounding environment are always respected.
Edgar et Alfred reserves the right to not allow pets in certain apartments or on specific occasions. In these cases, the additional fee will not be charged, or will be fully refunded.
CHECK-IN / OUT
Check in
Check-in will be done in person at the apartment, unless otherwise stated.
Please contact us in advance with your estimated time of arrival. You can contact us by phone (+33 6 38 44 14 07) or by email (info@edgaretalfred.fr).
Check-in is free between 3 pm and 10 pm.
An additional fee of € 15 will apply at late check-in after 10pm.
Early check-ins before 3pm are subject to availability and confirmation.
In case of not being able to attend the accommodation at the time of check-in previously planned, you must inform us by phone (+33 6 38 44 14 07) as far in advance as possible. If we are not informed until 30 minutes before the agreed time, a fee of € 10 might be charged for each hour of delay.
Check-out
Check-out will be done in person on site, unless otherwise stated.
Check-out can be made until 10 am.
2 days before the date of departure, you should contact the reservation manager (+33 6 38 44 14 07) to inform us about the time at which you want to leave, unless previously organized at your arrival or during your stay.
If you leave early in the morning, you can check out the night before.
Upon checkout you must return all sets of keys and controls (if applicable) that were delivered on the day of check-in. In case of loss, a fee of € 50 will be charged for each key not delivered.
CLEANING
If cleaning is included in your tariff, barbecue, or equivalent, and oven are not included in the service and must be cleaned by yourself. The cleaning service normally applies to a location which condition is in accordance to the noram lstandards of usage.
If cleaning is not included, when leaving, guests should leave the site in the same condition of cleanliness as they have found it.
If the accommodation is not in a reasonably clean condition at check-out, an extra cleaning fee (variable amount depending on the location) will apply.
BEHAVIOR
No parties and / or events are allowed.
Guests are responsible for their behavior, and must respect the rules of the house and the neighborhood.
Hours of silence: 10:00 p.m. - 7:00 a.m.
Remember that noise can bother your neighbors. In the event of any disturbance or complaint to the police by the residents, guests may have to leave the site immediately without any right of reimbursement.
Unless stated otherwise, smoking in the buildings is not allowed.
SAFETY
Guests are responsible for any damages caused. They should have an appropriate insurance of their choice.
Thefts
Edgar et Alfred is not responsible for any theft or disappearance of personal items during the stay.
CLAIMS
Complaints regarding information in the advertisement or referring to the booking must be submitted via email to info@edgaretalfred.fr